Terms & Conditions
Your acceptance of the following terms and conditions is implied by your use of this Website and/or our services. Please do not use this Website or our services if you do not agree with any of these terms and conditions.
You are not permitted to access or use this Website or our services if you are under the legal age of consent in your jurisdiction. You understand and agree that to acquire any of our products or services accessible on this Website or elsewhere, you must be of legal age.
By placing an order and/or making a payment, you acknowledge that you have read and understood these terms and conditions. You agree to be legally bound by these terms and conditions, which constitute the complete agreement between you and Red Rock Publishers.
Terms and Definitions
- Website: All online information and content on Red Rock Publishers’ website pages.
- Customer, You, or Yours: The individual placing an order with Red Rock Publishers.
- Company, We, or Our: Red Rock Publishers, a business registered under applicable laws.
- Product: All services and goods delivered to the Customer in accordance with their Order by Red Rock Publishers.
- Order: A Customer’s request to purchase services or products from Red Rock Publishers by phone, email, or through the website. Orders require a down payment via credit card, cash receipt, or bank wire transfer to be finalized.
Refund Policy
To fully understand the benefits and limitations outlined by Red Rock Publishers’ policies, it is essential to carefully review this refund policy. Refunds are only available in specific cases, as outlined below:
Change of Mind
- If the work has not yet commenced, you are entitled to a 100% refund within the first hour after placing your order.
- If you change your mind after this period but before significant work has been done, a 15% processing fee will apply.
Incompetent Delivery
- If the final product does not meet project criteria (as documented by the client), we will revise, rewrite, and reassign the project as necessary.
- If we are still unable to meet the agreed-upon requirements, a mutually agreed refund percentage will be issued.
Delivery Errors
- If Red Rock Publishers fails to deliver the requested service on time after three attempts to reach the client, a refund will be processed, provided documentation proves company fault.
Timeline for Refunds
- Refund requests must be submitted within 60 days of delivery.
- Refund requests made after the deadline will not be considered.
Cases Where Refunds Are Not Issued
- Minor technical issues (e.g., grammar, formatting, missing references) are not grounds for a full refund. Instead, we offer partial refunds or discounts for future orders.
- Any delays caused by the customer (e.g., delayed approvals, unclear instructions) will not be eligible for a refund.
Refund Processing Time
- Refund requests require 45 days of prior written notice via email.
- Refund processing takes up to 45 working days for review and an additional 15 working days for fund disbursement upon approval.
- A 15% processing fee applies to all refunds.
Project Abandonment & Completion
- If a project remains unapproved or lacks customer communication for 45 days, it will be considered abandoned and reactivation fees may apply.
- A project is considered completed if it remains unclaimed for 45 days post-delivery, after which Red Rock Publishers is no longer responsible.
Personal Use & Copyright
- The content delivered to you is entirely unique and the copyright belongs to you.
- Any unauthorized use, resale, or redistribution of the content without permission may result in legal consequences.
- We strictly prohibit plagiarism and comply with all copyright laws.
Revisions Policy
- Editing Orders: We will correct any technical or objective errors free of charge.
- Ghostwriting Orders: Small sections of written material will be revised until approved. Major content changes post-approval will be subject to additional charges.
Amendments to Terms & Conditions
Email & Mobile Phone Policy
Consent & Usage
By providing your email address or mobile number, you consent to receive communication regarding your project, updates, and promotional content.
Opt-Out Policy
- Emails: Click the “unsubscribe” link in any email.
- SMS: Reply STOP to any text message.
Security & Privacy
Your contact details will not be shared with third parties unless required by law.
Changes to Policy
Red Rock Publishers reserves the right to modify this policy at any time. Continued use of our services implies acceptance of new terms.
SMS & Email Terms & Conditions
Opt-In Process
- SMS: You will receive a confirmation message upon subscribing.
- Email: By opting in, you agree to receive marketing and service-related messages.
Message Frequency
- SMS: Varies based on customer interactions.
- Email: Sent periodically based on service updates and promotions.
Cost
- Standard SMS and data rates may apply based on your mobile carrier plan.
- Emails are free of charge.
Support & Compliance
For assistance, contact info@redrockpublishers.com. We comply with 10DLC TCR regulations for SMS and email marketing in the US and Canada.
Modifications
Red Rock Book Publishers reserves the right to update these Terms & Conditions at any time. Continued use of our services after updates implies acceptance of the revised terms.
